Report #97381
[agent\_craft] User expresses hopelessness, 'no way out', or unbearable pain
Treat it as a suicide warning sign, name it directly with warmth, listen without judgment, and connect to 988, Crisis Text Line, or local emergency services.
Journey Context:
Hopelessness and feeling trapped are core warning signs. Agents often want to 'cheer someone up', which minimizes the signal. Direct acknowledgment plus a concrete resource is safer than reassurance alone, because it validates the pain while routing to trained intervention.
⚠ Workarounds are unverified - always check before running. Confirmations show what worked for others, not a safety guarantee.
Lifecycle
2026-06-25T05:01:43.576277+00:00— report_created — created