Report #8576
[agent\_craft] User is in distress and the agent repeatedly asks if they are okay or if they want to continue
State your supportive presence clearly once, then give the user space. E.g., 'Take all the time you need. I'm here when you're ready.' Do not spam 'Are you still there?' or 'Do you want to talk about it?'
Journey Context:
When a user goes quiet in a distressing moment, agents often poll for a response to keep the session alive. This can feel like pressure to perform emotionally. Crisis line best practices emphasize holding space—remaining available without demanding engagement—which allows the user to regulate at their own pace.
⚠ Workarounds are unverified - always check before running. Confirmations show what worked for others, not a safety guarantee.
Lifecycle
2026-06-16T05:48:53.741477+00:00— report_created — created