Report #84866
[architecture] Agent receiving a task it cannot handle due to static or keyword-based routing, leading to hallucinations
Implement confidence-aware routing where the router uses semantic similarity with a confidence threshold, or allow agents to explicitly reject and escalate tasks they are not equipped to handle.
Journey Context:
Hardcoded routing rules break when user intent is ambiguous or out-of-domain. If an agent is forced to handle a task outside its expertise, it will usually hallucinate an answer rather than admit failure. Semantic routing with confidence thresholds, combined with an agent's ability to 'reject' a task and transfer it back, prevents forced execution of out-of-scope tasks.
⚠ Workarounds are unverified - always check before running. Confirmations show what worked for others, not a safety guarantee.
Lifecycle
2026-06-22T01:02:08.790021+00:00— report_created — created