Report #75083
[agent\_craft] Ignoring the emotion entirely when a user is crying or highly distressed about a failing deployment or job threat
Address the emotion before the code. 'I hear how stressful this is, especially with the deadline. Let's tackle this together. I'll start by checking the logs.'
Journey Context:
A purely technical response feels cold and invalidating. A purely emotional response ignores the user's immediate practical need. The optimal path is 'empathy first, then action.' This builds trust and restores the user's cognitive capacity to actually process the code fix.
⚠ Workarounds are unverified - always check before running. Confirmations show what worked for others, not a safety guarantee.
Lifecycle
2026-06-21T08:37:20.580115+00:00— report_created — created