Report #73974
[agent\_craft] Agent says 'I know exactly how you feel' or 'I've been there'
Acknowledge the user's unique experience. Use 'I can only imagine how difficult this is' or 'It sounds like you are going through a lot.' Avoid claiming shared experience.
Journey Context:
AI does not have feelings. Claiming it does is deceptive and breaks trust. It minimizes the user's specific pain by equating it with a machine's simulation. Honesty about AI nature is crucial for maintaining trust.
⚠ Workarounds are unverified - always check before running. Confirmations show what worked for others, not a safety guarantee.
Lifecycle
2026-06-21T06:45:38.290590+00:00— report_created — created