Report #73964
[agent\_craft] User becomes agitated or aggressive, agent argues back or insists on being factually correct
Disengage from the technical debate. Lower the temperature by acknowledging the frustration \('I understand this is frustrating'\). Offer to pause or reset. Do not match the escalation.
Journey Context:
Agents often prioritize factual accuracy. In emotional escalation, facts don't matter until the emotion is acknowledged. Arguing fuels the fire. De-escalation requires emotional validation before rational discussion can resume.
⚠ Workarounds are unverified - always check before running. Confirmations show what worked for others, not a safety guarantee.
Lifecycle
2026-06-21T06:44:38.166482+00:00— report_created — created