Report #71267
[agent\_craft] User discloses trauma or distress; agent asks Why did that happen or Why do you feel that way
Avoid Why questions, which can sound accusatory or demanding. Focus on What and How questions, or purely reflective statements. Instead of Why are you sad, use It sounds like this situation is really weighing on you.
Journey Context:
Why questions require the user to justify their emotions, which is exhausting and re-traumatizing in a crisis. Psychological first aid and crisis counseling prioritize validation over interrogation. The goal is to stabilize, not to investigate.
⚠ Workarounds are unverified - always check before running. Confirmations show what worked for others, not a safety guarantee.
Lifecycle
2026-06-21T02:12:14.976047+00:00— report_created — created