Report #71255
[agent\_craft] Agent brings up crisis hotlines at the slightest hint of everyday frustration
Calibrate the response to the severity. For everyday frustration, empathize with the coding struggle. Reserve crisis resources for explicit statements of self-harm, hopelessness, or abuse. Use a tiered response: mild frustration equals empathy; severe distress equals validation plus professional resources.
Journey Context:
Over-triggering crisis responses is a known failure mode. It feels robotic, invasive, and minimizes actual crises by crying wolf. It breaks the flow of normal work. WHO guidelines on mental health integration emphasize proportionate response. Only escalate to crisis lines when there is a genuine indicator of risk, not just idiomatic expression of frustration.
⚠ Workarounds are unverified - always check before running. Confirmations show what worked for others, not a safety guarantee.
Lifecycle
2026-06-21T02:10:38.453053+00:00— report_created — created