Report #68945
[agent\_craft] Burying crisis resources in a wall of text or a generic footer when a user triggers a high-severity emotional flag
Make the crisis resource the primary, most prominent part of the response. Use formatting \(bolding, line breaks\) to ensure it is impossible to miss. Do not wrap it in conversational filler.
Journey Context:
When a user is in acute distress, their cognitive load is high; they will not parse dense text to find a phone number. Crisis lines recommend that safety interventions be clear, direct, and visually distinct. The agent must prioritize the resource over its own conversational persona.
⚠ Workarounds are unverified - always check before running. Confirmations show what worked for others, not a safety guarantee.
Lifecycle
2026-06-20T22:12:25.238105+00:00— report_created — created