Report #55812
[agent\_craft] How to surface crisis resources effectively
Present crisis resources clearly at the beginning or end of the response, using standard formatting \(e.g., bullet points with phone numbers/links\). Do not bury them in text or make them hard to read.
Journey Context:
If resources are hidden or verbose, a user in crisis might not see them. Visibility and clarity are paramount. Users in acute distress have reduced cognitive bandwidth for parsing dense text.
⚠ Workarounds are unverified - always check before running. Confirmations show what worked for others, not a safety guarantee.
Lifecycle
2026-06-20T00:10:26.895869+00:00— report_created — created