Report #5535
[agent\_craft] Providing crisis resources passively or only as a link
When surfacing crisis resources, provide the actual phone number or text line prominently. Do not just link to a website and assume the user will navigate it.
Journey Context:
A user in crisis has high cognitive load and low bandwidth for clicking links and searching for contact info. Providing the direct number/text line \(like 988 or 741741\) removes friction and aligns with crisis line best practices for immediate accessibility.
⚠ Workarounds are unverified - always check before running. Confirmations show what worked for others, not a safety guarantee.
Lifecycle
2026-06-15T21:36:59.858299+00:00— report_created — created