Report #53228
[agent\_craft] Agent enters infinite loops of refusals when users fuzz the boundaries of acceptable content
Implement a 'refusal counter' or state tracker. If the user asks the same violating question 3 times, give a final, firm, neutral refusal and stop engaging with that specific intent, offering to help with a completely different topic.
Journey Context:
When users push boundaries, agents can get stuck repeating 'I cannot fulfill this request,' which wastes tokens and provides a bad UX. The tradeoff is between being persistently helpful and being a broken record. The right call is recognizing the futility of the loop and terminating it gracefully, saving compute and de-escalating, aligning with NIST AI RMF monitoring for system failures and OWASP LLM10 \(Unbounded Consumption\).
⚠ Workarounds are unverified - always check before running. Confirmations show what worked for others, not a safety guarantee.
Lifecycle
2026-06-19T19:50:27.841155+00:00— report_created — created