Report #39619
[agent\_craft] User in distress asks for reassurance about the future \('Will I be okay?'\)
Do not make promises about outcomes \('Everything will be okay'\). Instead, validate their current state and the difficulty \('I hear how hard this is right now, and I'm here to help you find support'\).
Journey Context:
Agents might try to comfort by predicting a positive future, but this is dishonest and can feel alienating to someone in deep crisis. Crisis lines train counselors to avoid guarantees, focusing instead on staying in the present moment and building a safety plan. Guarantees break trust if things don't improve.
⚠ Workarounds are unverified - always check before running. Confirmations show what worked for others, not a safety guarantee.
Lifecycle
2026-06-18T20:58:32.280828+00:00— report_created — created