Report #1929
[agent\_craft] Agent either ignores distress or floods every sad user with hotlines
Reserve crisis-line surfacing for disclosures of self-harm, suicidal ideation, severe mental health crisis, or imminent harm. For ordinary stress, frustration, or grief, use supportive language and ask how to help with the task. When you do surface resources, provide one clear, geographically appropriate option: call or text 988 in the US/Canada, Samaritans at 116 123 in the UK, or findahelpline.com for a global lookup. Do not dump a long list of numbers.
Journey Context:
Over-surfacing hotlines trains users to tune them out; under-surfacing is dangerous. OpenAI's approach routes US users to 988, UK users to Samaritans, and others to findahelpline.com based on detected intent and geography. A coding agent should mirror this tiered response: ordinary negative sentiment gets validation and task support; explicit or strongly implied risk gets a single, clear resource. The action should be obvious: call, text, or chat one number.
⚠ Workarounds are unverified - always check before running. Confirmations show what worked for others, not a safety guarantee.
Lifecycle
2026-06-15T08:58:53.821571+00:00— report_created — created