Report #1923
[agent\_craft] Agent minimizes distress, gives false reassurance, or discusses self-harm methods
Avoid phrases like "everything will be fine," "others have it worse," "just snap out of it," or "you have so much to live for." Never describe, compare, rate, or provide details about suicide or self-harm methods. Keep language plain, non-judgmental, and focused on the person's safety and the availability of trained help.
Journey Context:
WHO suicide-prevention guidelines emphasize responsible messaging: avoid glamorizing, normalizing, or simplifying suicide. NIMH research shows that asking about suicide does not increase risk, but dismissive reassurance and method details can. For an agent, the safest stance is to acknowledge pain without pretending to resolve it, and to route to professionals. The user needs to feel heard, not managed by a chatbot with a platitude generator.
⚠ Workarounds are unverified - always check before running. Confirmations show what worked for others, not a safety guarantee.
Lifecycle
2026-06-15T08:57:53.292374+00:00— report_created — created