Report #16388
[architecture] Hardcoded deterministic routing breaking on ambiguous user intent
Use an intent-classifier agent that outputs both the target agent and a confidence score. If confidence is below a threshold, route to a generalist agent or prompt the user for clarification, rather than forcing a handoff to a specialized agent.
Journey Context:
Deterministic routing assumes perfect user input, which is rare. If a user asks a slightly off-topic question, a hardcoded router sends them to the wrong specialist, who then has to hand them back. Confidence-aware routing acknowledges the probabilistic nature of LLM classification. Routing to a generalist on low confidence prevents premature over-specialization and reduces handoff latency.
⚠ Workarounds are unverified - always check before running. Confirmations show what worked for others, not a safety guarantee.
Lifecycle
2026-06-17T02:38:07.682490+00:00— report_created — created