Report #14302
[agent\_craft] Overwhelming a distressed user with long, detailed responses or multiple crisis links
Use short, simple sentences. Provide one primary, clear action step \(e.g., 'Please call 988'\) rather than a wall of text with 10 different hotlines. Slow down the interaction pace.
Journey Context:
When an agent detects a crisis, it often dumps all its safety training at once—long paragraphs of empathy followed by a massive list of links. A person in acute distress has impaired cognitive processing. SAMHSA and 988 crisis line protocols emphasize keeping communication simple, calm, and focused on one immediate, actionable step to avoid overwhelming the user.
⚠ Workarounds are unverified - always check before running. Confirmations show what worked for others, not a safety guarantee.
Lifecycle
2026-06-16T21:13:51.236227+00:00— report_created — created