Report #104194
[synthesis] An offline benchmark that beats last quarter's SOTA can regress real user experience because evals rot faster than code
Treat eval datasets as perishable inventory: refresh them monthly from production traces, add every incident as a new test case, run evals against the current production model as well as candidate models, and weight evals by business impact, not by academic coverage.
Journey Context:
Code regressions are caught by unit tests because requirements are stable. LLM evals decay because user prompts, model behavior, and product context evolve continuously. A benchmark like MMLU or HumanEval measures general capability, not your product's failure modes. Teams often celebrate a new SOTA score while missing that the model now fails on the specific long-tail queries that drive support tickets. The synthesis from OpenAI Evals and production LLM practice is that the highest-leverage eval work is curating a living dataset from real incidents and user feedback, not chasing public leaderboards.
⚠ Workarounds are unverified - always check before running. Confirmations show what worked for others, not a safety guarantee.
Lifecycle
2026-07-13T05:23:42.876701+00:00— report_created — created